Outage in Twilio

SMS Delivery Delays Multiple Networks in Malaysia and African Countries

Minor
September 16, 2025 - Started about 3 hours ago
Official incident page

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Outage Details

We are experiencing SMS delivery delays to multiple networks in Malaysia and African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available. List of Impacted Networks: Malaysia Digi Network Malaysia Celcom Network Malaysia Red One (XOX) Network Angola Movicel Network Comoros Telma Network Tanzania Tigo Network Tanzania Zantel Network Central African Republic Telecel Centraf Network Ghana Vodafone Network Mali Telecel Network
Components affected
Twilio SMS, Middle East & Africa
Latest Updates ( sorted recent to last )
MONITORING about 1 hour ago - at 09/16/2025 07:15PM

We are observing recovery in SMS delivery delays when sending messages to Malaysia and African countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 hours ago - at 09/16/2025 06:28PM

We are still experiencing SMS delivery delays to multiple networks in Malaysia and African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.

List of Impacted Networks:

Malaysia Digi Network
Malaysia Celcom Network
Malaysia Red One (XOX) Network
Angola Movicel Network
Comoros Telma Network
Tanzania Tigo Network
Tanzania Zantel Network
Central African Republic Telecel Centraf Network
Ghana Vodafone Network
Mali Telecel Network

INVESTIGATING about 3 hours ago - at 09/16/2025 05:28PM

We are experiencing SMS delivery delays to multiple networks in Malaysia and African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

List of Impacted Networks:

Malaysia Digi Network
Malaysia Celcom Network
Malaysia Red One (XOX) Network
Angola Movicel Network
Comoros Telma Network
Tanzania Tigo Network
Tanzania Zantel Network
Central African Republic Telecel Centraf Network
Ghana Vodafone Network
Mali Telecel Network

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