Outage in Twilio

SMS Delivery Receipts Delay to Movistar Network in Ecuador

Resolved Minor
December 07, 2023 - Started over 1 year ago - Lasted about 12 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with SMS delivery receipts delay to Movistar network in Ecuador. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/08/2023 02:25AM

We are no longer experiencing delivery report delays when sending to Movistar Network in Ecuador. This incident has been resolved.

MONITORING over 1 year ago - at 12/08/2023 12:25AM

We are still observing recovery in delivery report delays when sending to Movistar Network in Ecuador. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING over 1 year ago - at 12/07/2023 10:25PM

We are observing recovery in delivery report delays when sending to Movistar Network in Ecuador. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING over 1 year ago - at 12/07/2023 08:25PM

We continue to observe recovery in delivery report delays when sending to Movistar Network in Ecuador. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
CARRIER NETWORK - SMS, Latin America

MONITORING over 1 year ago - at 12/07/2023 06:18PM

We are observing recovery in delivery report delays when sending to Movistar Network in Ecuador. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 12/07/2023 05:16PM

After monitoring for some time, we started seeing a degradation of the service. We're experiencing delays in receiving message delivery reports when sending to Movistar Network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

MONITORING over 1 year ago - at 12/07/2023 03:16PM

We are observing recovery in delivery report delays when sending to Movistar Network in Ecuador. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 12/07/2023 02:19PM

We are experiencing delays in receiving message delivery reports when sending to Movistar Network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 12/07/2023 02:09PM

Our monitoring systems have detected a potential issue with SMS delivery receipts delay to Movistar network in Ecuador. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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