Outage in Twilio

SMS Delivery Delays to Multiple Networks in United States of America via a Subset of Longcodes

Resolved Minor
June 19, 2025 - Started about 7 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple Networks in United States of America via Subset of Longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS Long Code, North America
Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 06/20/2025 01:20AM

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in the United States of America via a Subset of Longcodes. This incident has been resolved.

MONITORING about 6 hours ago - at 06/19/2025 11:15PM

We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in United States of America via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 06/19/2025 10:25PM

We are experiencing SMS delivery delays when sending messages to Multiple Networks in United States of America via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 06/19/2025 10:11PM

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple Networks in United States of America via Subset of Longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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