Outage in Twilio

SMS Delivery Delays to Claro in Colombia via a Subset of Longcodes

Resolved Minor
June 19, 2025 - Started about 10 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue SMS Delivery Delays to Claro in Colombia via Subset of Longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 06/19/2025 11:22PM

We are no longer experiencing MMS/SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. This incident has been resolved.

MONITORING about 8 hours ago - at 06/19/2025 09:38PM

We are observing recovery in SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 06/19/2025 08:21PM

We are experiencing SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 06/19/2025 07:43PM

We are experiencing SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 06/19/2025 07:42PM

We are experiencing SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 06/19/2025 07:35PM

We are experiencing SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 06/19/2025 07:29PM

We are experiencing SMS delivery delays when sending messages to Claro in Colombia via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 06/19/2025 07:27PM

We are experiencing SMS delivery delays when sending messages to Claro in Colombia via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 06/19/2025 07:01PM

We are continuing to investigate this issue.

INVESTIGATING about 10 hours ago - at 06/19/2025 07:01PM

Our monitoring systems have detected a potential issue SMS Delivery Delays to Claro in Colombia via Subset of Longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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