Outage in Twilio

Inbound Call Failures to Multiple Countries in Europe From a Subset of Twilio Phone Numbers

Resolved Minor
January 17, 2024 - Started over 1 year ago - Lasted about 10 hours
Official incident page

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Outage Details

We are observing inbound call failures to to multiple countries in Europe from a subset of Twilio phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Europe
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/18/2024 08:19AM

The issue affecting inbound calls to Twilio Europe phone numbers has been resolved, and the service is functioning normally at this time.

MONITORING over 1 year ago - at 01/18/2024 06:26AM

We have started seeing recovery for inbound calls to Twilio Europe phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 01/18/2024 04:20AM

We continue to observe inbound call failures to multiple countries in Europe from a subset of Twilio phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED over 1 year ago - at 01/18/2024 02:20AM

We continue to observe inbound call failures to multiple countries in Europe from a subset of Twilio phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING over 1 year ago - at 01/18/2024 01:12AM

We continue to observe inbound call failures to to multiple countries in Europe from a subset of Twilio phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

MONITORING over 1 year ago - at 01/17/2024 11:19PM

We have started seeing recovery for inbound call failures to multiple countries in Europe from a subset of Twilio phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 01/17/2024 10:54PM

We continue to observe inbound call failures to to multiple countries in Europe from a subset of Twilio phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 01/17/2024 10:01PM

We are observing inbound call failures to to multiple countries in Europe from a subset of Twilio phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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