Outage in Twilio

Twilio Video Diagnostics failing with 53405 Error

Resolved Minor
February 15, 2024 - Started 7 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating an issue with Twilio Video Diagnostics failing with 53405 Error - Media connection failed. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Components affected
Twilio Network Traversal Service
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 02/16/2024 12:47AM

The issue with Twilio Video Diagnostics has been resolved and is operating normally at this time.

MONITORING 7 months ago - at 02/16/2024 12:29AM

We are observing recovery in Twilio Video Diagnostics. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 02/15/2024 11:49PM

We are continuing to investigate an issue with Twilio Video Diagnostics failing with 53405 Error - Media connection failed. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 02/15/2024 10:50PM

We are continuing to investigate an issue with Twilio Video Diagnostics failing with 53405 Error - Media connection failed. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 02/15/2024 10:26PM

We are investigating an issue with Twilio Video Diagnostics failing with 53405 Error - Media connection failed. We expect to provide another update in 30 minutes or as soon as more information becomes available.

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