Outage in Twilio

On Call Engineers are investigating an issue with Flex Fair Use Policy on Console

Resolved Minor
March 15, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

Our monitoring systems have detected an issue with Flex Fair Use Policy on Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Console
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/15/2024 04:32AM

The issue affecting Flex Fair Use Policy on Console has been resolved and the service is functioning normally at this time. To view the Fair Usage Policy, the following link should be used: https://pages.twilio.com/flex-fup

MONITORING over 1 year ago - at 03/15/2024 04:09AM

Flex Fair Use Policy on Console is now operating normally. Our engineering team has worked around the issue by replacing “ahoy.twilio.com” to “pages.twilio.com” while Ahoy server was throwing the error. To view the Fair Usage Policy, the following link should be used: https://pages.twilio.com/flex-fup. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 03/15/2024 02:10AM

We are currently investigating an issue with Flex Fair Use Policy on Console. Our engineering team is looking into the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 03/15/2024 01:10AM

We are currently investigating an issue with Flex Fair Use Policy on Console. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 03/15/2024 12:46AM

Our monitoring systems have detected an issue with Flex Fair Use Policy on Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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