Outage in Twilio

SMS Delivery Receipt Delay To Telefonica Network In Mexico

Resolved Minor

June 28, 2025 - Started 10 months ago - Lasted 1 day
Official incident page

Incident Report

We are experiencing SMS delivery receipt delay to Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/29/2025 05:40AM

We are no longer experiencing SMS delivery receipt delay to Telefonica network in Mexico. This incident has been resolved.

MONITORING 10 months ago - at 06/29/2025 03:43AM

We are observing recovery in SMS receipt delays when sending messages to Telefonica Network In Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 06/29/2025 02:23AM

We continue to experience SMS delivery receipt delay to Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 06/29/2025 01:24AM

We continue to experience SMS delivery receipt delay to Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

MONITORING 10 months ago - at 06/28/2025 10:44PM

INVESTIGATING 10 months ago - at 06/28/2025 08:27PM

We continue to experience SMS delivery receipt delay to Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 06/28/2025 12:24PM

We continue to experience SMS delivery receipt delay to Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 06/28/2025 08:24AM

We continue to experience SMS delivery receipt delay to Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 06/28/2025 06:24AM

INVESTIGATING 10 months ago - at 06/28/2025 05:34AM

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