Outage in Twilio

SMS Delivery Report Delays to Multiple Networks in the US From a Subset of Shortcodes

Resolved Minor

April 24, 2024 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are experiencing delays in receiving message delivery reports to multiple networks in the US from a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS Short Code, North America

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 04/24/2024 08:58PM

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the US from a subset of short-codes. This incident has been resolved.

MONITORING almost 2 years ago - at 04/24/2024 06:53PM

We are observing recovery in SMS delivery delays when sending messages to multiple networks in the US from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 04/24/2024 06:52PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 04/24/2024 05:10PM

We are experiencing SMS delivery delays when sending messages to multiple networks in the US from a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 04/24/2024 04:57PM

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