Outage in Twilio

Hosted Numbers Customers Might be Facing Issues With Actions Related to Letter Of Authorization (LOA)

Resolved Minor
May 01, 2024 - Started 6 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Hosted Numbers seeing 401 errors from Dropbox Sign. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio PHONE NUMBERS
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/02/2024 01:02AM

The issues about Actions Related to Letter Of Authorization (LOA) have been resolved and service is operating normally at this time.

MONITORING 6 months ago - at 05/02/2024 12:52AM

Hosted Number's Letter Of Authorization (LOA) generation, signing for new Hosted Number Orders and hosting of numbers are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 05/02/2024 12:43AM

We continue to investigate the issues causing Hosted Numbers customers to experience issues with Letter Of Authorization (LOA) generation and signing for their new Hosted Number Orders and thus delay in hosting of their numbers. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 05/01/2024 10:42PM

We continue investigating the issues causing Hosted Numbers customers to experience issues with Letter Of Authorization (LOA) generation and signing for their new Hosted Number Orders and thus delay in hosting of their numbers. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 05/01/2024 09:57PM

Hosted Numbers customers might be facing issues with Letter Of Authorization (LOA) generation and signing for their new Hosted Number Orders and thus delay in hosting of their numbers. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 05/01/2024 09:41PM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 05/01/2024 09:40PM

Our monitoring systems have detected a potential issue with Hosted Numbers seeing 401 errors from Dropbox Sign. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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