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Outage in Twilio

Delays in Reporting Amount Billed for Super SIM Usage

Resolved Minor
May 21, 2024 - Started almost 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

We are experiencing delays in reporting amount billed for Super SIM Usage on both APIs and Twilio Console Insights. The issue has no impact on connectivity. We are working to mitigate the source of the delay. We will provide another update in 1 hour or sooner once more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 05/21/2024 07:09PM

We are no longer experiencing delivery report delays in reporting amount billed for Super SIM Usage on both APIs and Twilio Console Insights. This incident has been resolved.

INVESTIGATING almost 2 years ago - at 05/21/2024 06:45PM

We have addressed the issue causing delays in reporting amount billed for Super SIM Usage on both APIs and Twilio Console Insights. The missing usage records from affected data sessions have also been recovered. We'll continue to monitor for service stability. We will provide another update in 30 minutes or sooner once more information becomes available.

INVESTIGATING almost 2 years ago - at 05/21/2024 04:46PM

We keep experiencing delays in reporting amount billed for Super SIM Usage on both APIs and Twilio Console Insights. The issue has no impact on connectivity. We are working to mitigate the source of the delay. We will provide another update in 2 hours or sooner once more information becomes available.

MONITORING almost 2 years ago - at 05/21/2024 02:43PM

We have addressed the issue causing delays in reporting amount billed for Super SIM Usage on both APIs and Twilio Console Insights. The missing usage records from affected data sessions have also been recovered. We'll continue to monitor for service stability. We will provide another update in 2 hours or sooner once more information becomes available.

MONITORING almost 2 years ago - at 05/21/2024 02:11PM

We have addressed the issue causing delays in reporting amount billed for Super SIM Usage on both APIs and Twilio Console Insights. The missing usage records from affected data sessions have also been recovered. We'll continue to monitor for service stability. We will provide another update in 30 minutes or sooner once more information becomes available.

INVESTIGATING almost 2 years ago - at 05/21/2024 12:56PM

We are experiencing delays in reporting amount billed for Super SIM Usage on both APIs and Twilio Console Insights. The issue has no impact on connectivity. We are working to mitigate the source of the delay. We will provide another update in 1 hour or sooner once more information becomes available.

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