Outage in Twilio

SMS delivery failures and delays to Multiple countries for Authy Customers

Resolved Minor
July 20, 2024 - Started 4 months ago - Lasted 2 days
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Authy and potential Outbound SMS delivery Failures, Sender IDs not preserved. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Authy 2FA Twilio Verify
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/22/2024 05:24PM

Authy outbound SMS delivery failures when sender Ids are not preserved has been resolved, and Authy 2FA and Verify are operating normally at this time.

MONITORING 4 months ago - at 07/22/2024 04:54PM

Authy outbound SMS delivery failures when sender IDs are not preserved is now operating normally. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 07/22/2024 05:44AM

The issue causing intermittent Authy outbound SMS delivery failures when sender IDs are not preserved has been identified. We are actively working to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 07/21/2024 01:46PM

The issue causing intermittent Authy outbound SMS delivery failures when sender IDs are not preserved has been identified. We are actively working to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 07/21/2024 05:43AM

We are continuing to investigate the issue causing intermittent Authy Outbound SMS delivery Failures where Sender IDs not preserved has been identified. We are actively working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 07/21/2024 01:43AM

We are continuing to investigate the issue causing intermittent Authy Outbound SMS delivery Failures where Sender IDs not preserved has been identified. We are actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 07/20/2024 11:43PM

The issue is causing intermittent Authy Outbound SMS delivery Failures where Sender IDs not preserved has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 07/20/2024 10:55PM

The issue is causing intermittent Authy Outbound SMS delivery Failures where Sender IDs not preserved has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 07/20/2024 10:32PM

Our monitoring systems have detected a potential issue with Authy and potential Outbound SMS delivery Failures, Sender IDs not preserved. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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