Outage in Twilio

SMS Delivery Report Delays to a Subset of Small Networks in United States of America From a Subset of Longcodes

Resolved Minor
August 15, 2025 - Started 1 day ago - Lasted about 7 hours
Official incident page

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Outage Details

We are experiencing SMS delivery report delays to a subset of small networks in United States of America from a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Long Code, North America
Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 08/15/2025 04:58AM

We are no longer experiencing SMS delivery delays to a subset of small networks in United States of America from a subset of longcodes. This incident has been resolved.

MONITORING about 20 hours ago - at 08/15/2025 03:10AM

We are observing recovery in SMS delivery report delays to a subset of small networks in United States of America from a subset of longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 Hours or as soon as more information becomes available.

INVESTIGATING about 22 hours ago - at 08/15/2025 12:38AM

We are continuing to experience SMS delivery report delays to a subset of small networks in United States of America from a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 08/14/2025 10:38PM

We are continuing to experience SMS delivery report delays to a subset of small networks in United States of America from a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 08/14/2025 09:38PM

We are experiencing SMS delivery report delays to a subset of small networks in United States of America from a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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