Outage in Twilio

Potential Issues with Registering for FCM (Android, Web) Push Notifications

Resolved Minor
August 08, 2024 - Started 4 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating a potential issue with registering for FCM (Android, Web) push notifications. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Conversations Twilio Notify
Latest Updates ( sorted recent to last )
MONITORING 4 months ago - at 08/08/2024 09:09AM

We are observing recovery in registering for FCM (Android, Web) push notifications. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 08/08/2024 07:50AM

We are still investigating a potential issue with registering for FCM (Android, Web) push notifications. We've identified the underlying root cause as an outage of Google's Firebase Cloud Messaging service, which is used for push notifications across the Android ecosystem. We will provide an update in 4 hours or as soon as we observe recovery on Google's end.

INVESTIGATING 4 months ago - at 08/08/2024 05:50AM

We are currently investigating a potential issue with registering for FCM (Android, Web) push notifications. We have identified the underlying root cause to be an outage of Google's Firebase Cloud Messaging service that is used as the vehicle for push notifications across the Android ecosystem. We will update in 2 hours or as soon as we observe recovery at Google's end.

INVESTIGATING 4 months ago - at 08/08/2024 05:45AM

We are currently investigating a potential issue with registering for FCM (Android, Web) push notifications. We expect to provide another update in 1 hour or as soon as more information becomes available.

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