Outage in Twilio

Disruption to Emails Sent via Verify and Flex Messaging

Resolved Minor
April 23, 2025 - Started about 8 hours ago - Lasted about 7 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue where customers are experiencing a complete disruption of email sending functionality across all clusters. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 04/24/2025 04:27AM

This incident has been resolved. Email deliveries for both Verify and Flex Messaging is operating normally.

MONITORING about 3 hours ago - at 04/24/2025 02:24AM

Our engineering team has mitigated the issues impacting email sending. The Bounce Suppression list has been re-enabled, and email traffic is now fully operational with all systems functioning as expected. Email deliveries for both Verify and Flex Messaging have recovered. We will provide another update within 2 hours or as soon as more information becomes available on a full recovery.

MONITORING about 5 hours ago - at 04/24/2025 12:25AM

Our engineers have mitigated the issues affecting Email Sending and have also re-enabled our Bounce Suppressions list. Email traffic is now working 100% with all checks. Verify and Flex Messaging email sends have also recovered. We will provide an update in 2 hours or as soon as more information becomes available on a full recovery.

MONITORING about 6 hours ago - at 04/23/2025 11:51PM

Our engineers have mitigated the issues affecting Email Sending and have also re-enabled our Bounce Suppressions list. Email traffic is now working 100% with all checks. Verify and Flex Messaging email sends have also recovered. We will provide an update in 30 minutes or as soon as more information becomes available on a full recovery.

MONITORING about 6 hours ago - at 04/23/2025 11:12PM

We have remediated the issue causing disruption to email sends via Verify and Flex Messaging. We will continue to monitor and will share another update in 2 hours or as soon as more information becomes available.

MONITORING about 7 hours ago - at 04/23/2025 10:41PM

We have remediated the issue causing disruption to email sends via Verify and Flex Messaging. We will continue to closely monitor. We will share another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED about 7 hours ago - at 04/23/2025 10:10PM

We are continuing to remediate the issue causing disruption to email sending across Verify and Flex Messaging. We have deployed a fix and are noticing recovery in mail sending functionality. We will continue to work to resolve this. We will provide an update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 04/23/2025 09:57PM

Our monitoring systems have detected a potential issue where customers are experiencing a complete disruption of email sending across Verify and Flex Messaging. Our engineering team has been alerted and is actively investigating. We will provide an update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 04/23/2025 09:42PM

Our monitoring systems have detected a potential issue where customers are experiencing a complete disruption of email sending across Verify and Flex Messaging. Our engineering team has been alerted and is actively investigating. We will provide an update in 15 minutes or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 04/23/2025 09:26PM

Our monitoring systems have detected a potential issue where customers are experiencing a complete disruption of email sending functionality across all clusters. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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