Outage in Twilio

SMS Delivery Delays and Failures to Telekom in South Africa 655-02

Resolved Minor

April 23, 2025 - Started 12 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays and failures when sending messages to Telekom in South Africa 655-02. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/24/2025 05:31AM

We are no longer experiencing SMS delivery delays and failures when when sending messages to Telekom in South Africa 655-02. This incident has been resolved.

MONITORING 12 months ago - at 04/24/2025 03:31AM

We are observing recovery in SMS delivery delays and failures when when sending messages to Telekom in South Africa 655-02. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 04/24/2025 03:00AM

We are continuing to experience SMS delivery delays and failures when sending messages to Telekom in South Africa 655-02. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 04/24/2025 01:58AM

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