Outage in Twilio

Issues with Stopping Recurring Charges on Console

Resolved Minor
August 23, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

Our monitoring systems have detected potential issues with Recurring Charges and Account Closures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Billing
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/23/2024 12:07PM

The billing processing issue that caused changes to recurring charges to not take effect is resolved and billing is operating normally at this time.

MONITORING about 1 year ago - at 08/23/2024 11:34AM

We are observing recovery for the billing processing issues that caused recurring charges to not take effect. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 08/23/2024 11:34AM

We are observing recovery for the billing processing issues that caused recurring charges to not take effect. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 08/23/2024 10:39AM

We are experiencing billing processing issues on the Twilio platform. Customers requesting to stop recurring charges in console may not see changes being implemented. Our engineering team is actively investigating the root cause. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 08/23/2024 10:22AM

Our monitoring systems have detected potential issues with Recurring Charges and Account Closures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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