Outage in Twilio

Add Funds Page Currently Unaccessible on Twilio Billing Console

Resolved Minor
September 17, 2024 - Started 11 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Currently we are experiencing an issue with links in Console to the Add Funds experience. A workaround for this issue is possible by using this link: https://console.twilio.com/us1/billing/manage-billing/billing-overview?frameUrl=%2Fconsole%2Fbilling%2Fadd-funds%3Fx-target-region%3Dus1. We have identified the issue and are working on fixing this issue.
Components affected
Twilio Billing
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 09/17/2024 01:33PM

The issue related to the Add Fund Page on the Twilio Billing Console has been resolved, and the page is functioning normally at this time.

MONITORING 11 months ago - at 09/17/2024 01:04PM

A fix has been implemented, and we are monitoring the results. We will continue monitoring the Twilio Billing Console Page to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED 11 months ago - at 09/17/2024 12:01PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 09/17/2024 12:00PM

Currently we are experiencing an issue with links in Console to the Add Funds experience. A workaround for this issue is possible by using this link: https://console.twilio.com/us1/billing/manage-billing/billing-overview?frameUrl=%2Fconsole%2Fbilling%2Fadd-funds%3Fx-target-region%3Dus1. We have identified the issue and are working on fixing this issue.

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