Outage in Twilio

SMS Delivery Delays to Wind Tre and TIM Networks in Italy for a Subset of Long Codes

Minor
September 18, 2024 - Started 1 day ago
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Wind Tre network in Italy for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Europe
Latest Updates ( sorted recent to last )
INVESTIGATING about 11 hours ago - at 09/19/2024 04:50AM

We continue to experience SMS delivery delays when sending messages to Wind Tre network in Italy for a subset of long codes. In addition, TIM network in Italy is also affected. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 09/18/2024 09:34PM

We are continuing to experience SMS delivery delays when sending messages to Wind Tre network in Italy for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 23 hours ago - at 09/18/2024 05:45PM

We continue experiencing SMS delivery delays when sending messages to Wind Tre network in Italy for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 09/18/2024 03:53PM

We continue experiencing SMS delivery delays when sending messages to Wind Tre network in Italy for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 09/18/2024 02:59PM

We are experiencing SMS delivery delays when sending messages to Wind Tre network in Italy for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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