Outage in Twilio

MMS Delivery Delays to Multiple Networks in the US for a Subset of Short Codes

Resolved Minor
September 18, 2024 - Started about 20 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

We are experiencing MMS delivery delays when sending messages to multiple networks in the US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio MMS Short Code, North America
Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 09/18/2024 11:22PM

We are no longer experiencing MMS delivery delays when sending messages to multiple networks in the US for a subset of Short Codes. This incident has been resolved.

MONITORING about 19 hours ago - at 09/18/2024 09:25PM

We are observing recovery in MMS delivery delays when sending messages to multiple networks in the US for a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 20 hours ago - at 09/18/2024 08:36PM

We are experiencing MMS delivery delays when sending messages to multiple networks in the US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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