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Outage in Twilio

Whatsapp Messages Stuck in Queue Status

Resolved Minor
October 14, 2024 - Started over 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with Whatsapp Messages stuck in Queue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Messaging Channels

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/14/2024 10:34PM

The issue causing WhatsApp Messages stuck in Queue has been resolved and the service is operating normally at this time.

MONITORING over 1 year ago - at 10/14/2024 08:34PM

We are observing recovery in WhatsApp Messages stuck in Queue. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED over 1 year ago - at 10/14/2024 06:34PM

Our engineers have identified the issue causing WhatsApp Messages stuck in Queue status and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED over 1 year ago - at 10/14/2024 05:34PM

Our engineers have identified the issue causing WhatsApp Messages stuck in Queue status and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 10/14/2024 05:18PM

Our monitoring systems have detected a potential issue with Whatsapp Messages stuck in Queue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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