Outage in Twilio

Meta’s WhatsApp Cloud API Outage Affecting Outbound Message Statuses and Inbound Messages

Resolved Minor
October 15, 2024 - Started about 1 month ago - Lasted about 6 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue in increase of WhatsApp Outbound Messages in Delivery_Unkown or Sent Status. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Messaging Channels
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/15/2024 11:28AM

This incident has been resolved.

MONITORING about 1 month ago - at 10/15/2024 11:26AM

The incident has been resolved.

MONITORING about 1 month ago - at 10/15/2024 09:26AM

We continue to monitor the incident that caused service interruption from Meta that is disrupting WhatsApp messaging. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 1 month ago - at 10/15/2024 07:26AM

We are currently monitoring the incident that caused service interruption from Meta that is disrupting WhatsApp messaging. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 10/15/2024 07:02AM

We are investigating a service interruption from Meta that is disrupting WhatsApp messaging. Customers may experience their message status remaining in a SENT or “DELIVERY UNKNOWN” status. However, the actual outbound message may be delivered, and inbound messages may be delayed. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 10/15/2024 06:12AM

We are investigating a service interruption from Meta that is disrupting WhatsApp messaging. Customers may experience their message status remaining in a SENT or “DELIVERY UNKNOWN” status. However, the actual outbound message may be delivered, and inbound messages may be delayed. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 10/15/2024 06:06AM

We are investigating a service interruption from Meta that is disrupting WhatsApp messaging. Customers may experience their message status remaining in a SENT or “DELIVERY UNKNOWN” status. However, the actual outbound message may be delivered, and inbound messages may be delayed. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 10/15/2024 05:07AM

Our monitoring systems have detected a potential issue in increase of WhatsApp Outbound Messages in Delivery_Unkown or Sent Status. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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