Outage in Twilio

Latest Version of the Authy App for iOS Is Crashing

Resolved Minor
October 16, 2024 - Started about 1 month ago - Lasted about 6 hours
Official incident page

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Outage Details

We are investigating an issue with the latest release of the Authy app for iOS. Some affected users are experiencing the crashing of the app when they open it. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Authy App
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/17/2024 05:26AM

We are no longer experiencing the issue after user is upgraded the Authy application to the fixed version 26.2.2 which is released on App Store. This incident has been resolved.

MONITORING about 1 month ago - at 10/17/2024 03:37AM

We have observed a recovery the issue after user is upgraded the Authy application to the fixed version 26.2.2 which is released on App Store. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 10/17/2024 01:42AM

We have identified an issue with the latest release of the Authy app for iOS. We have under review the fixed version 26.2.2 on App Store now, planned the release in a few hours. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 10/17/2024 12:22AM

We continue investigating an issue with the latest release of the Authy app for iOS. Some affected users are experiencing the crashing of the app when they open it. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 10/16/2024 11:23PM

We are investigating an issue with the latest release of the Authy app for iOS. Some affected users are experiencing the crashing of the app when they open it. We expect to provide another update in 1 hour or as soon as more information becomes available.

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