Outage in Twilio

MMS Delivery Receipt Delays to Verizon Network in the US From a Subset of Short Codes

Resolved Minor
October 18, 2024 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are observing MMS delivery receipt delays to Verizon Network in the US from a subset of Short Codes (311-489). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio MMS Short Code, North America

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/18/2024 06:41PM

We are no longer experiencing MMS delivery receipt delays to Verizon Network in the US from a subset of Short Codes (311-489). This incident has been resolved.

MONITORING about 1 year ago - at 10/18/2024 04:41PM

We are observing recovery in MMS delivery receipt delays to Verizon Network in the US from a subset of Short Codes (311-489). We will continue to monitor the service to ensure a full recovery. We will provide another update within 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 10/18/2024 03:53PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 10/18/2024 03:50PM

We are observing MMS delivery receipt delays to Verizon Network in the US from a subset of Short Codes (311-489). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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