Outage in Twilio

Call Quality Issues to and From a Subset of Twilio Mexico Phone Numbers

Resolved Minor
October 25, 2024 - Started 28 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are observing voice quality problems to and from a Subset of Twilio Mexico Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Latin America
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 10/25/2024 09:50AM

The issue affecting voice quality problems to and from a subset of Twilio Mexico phone numbers has been resolved, and the service is functioning normally at this time.

MONITORING 28 days ago - at 10/25/2024 09:05AM

We are observing recovery in voice quality problems to and from a subset of Twilio Mexico phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 28 days ago - at 10/25/2024 07:21AM

We are observing recovery in voice quality problems to and from a subset of Twilio Mexico phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 28 days ago - at 10/25/2024 05:34AM

We are still observing voice quality problems to and from a Subset of Twilio Mexico Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 28 days ago - at 10/25/2024 04:46AM

We are observing voice quality problems to and from a Subset of Twilio Mexico Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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