Outage in Twilio

Short-Code Payment Issues

Resolved Minor
November 06, 2024 - Started 15 days ago - Lasted about 8 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue short-code payments. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Billing
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 11/07/2024 12:31AM

The issue causing the duplicate charges has been resolved and short-code payments are operating normally at this time. This incident has been resolved.

MONITORING 15 days ago - at 11/06/2024 11:29PM

Short-code payments are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.

MONITORING 15 days ago - at 11/06/2024 11:02PM

Short-code payments are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED 15 days ago - at 11/06/2024 08:59PM

Our engineers have identified the issue causing the duplicate charges and continue working to deploy a fix. Current workaround is running our integration tests after which we will deploy to production. We expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 15 days ago - at 11/06/2024 08:06PM

Our engineers have identified the issue causing the duplicate charges and are working to deploy a fix. Current workaround is running our integration tests after which we will deploy to production. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 15 days ago - at 11/06/2024 05:59PM

We are still investigating an issue with short-code payments. Customers may experience duplicates in short-code payments. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 15 days ago - at 11/06/2024 04:56PM

We are investigating an issue with short-code payments. Customers may experience duplicates in short-code payments. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 15 days ago - at 11/06/2024 04:36PM

Our monitoring systems have detected a potential issue short-code payments. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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