Twilio Issues With Verify (2FA) Traffic to Chin — Nov 2024

RESOLVED almost 2 years ago - at 11/29/2024 07:00PM

The issues with Verify (2FA) traffic to China have been resolved and it is operating normally at this time. This incident has been resolved.

MONITORING almost 2 years ago - at 11/25/2024 06:17PM

We are observing recovery for Verify (2FA) traffic to China. We will continue monitoring the service to ensure a full recovery. We will provide another update by November 29th at 11 am Pacific time or as soon as more information becomes available.

MONITORING almost 2 years ago - at 11/24/2024 09:12PM

We are observing recovery for Verify (2FA) traffic to China. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.

MONITORING almost 2 years ago - at 11/23/2024 09:17PM

We are seeing recovery for Verify (2FA) traffic to China. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.

MONITORING almost 2 years ago - at 11/22/2024 09:19PM

We have started seeing recovery for Verify (2FA) traffic to China. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.

MONITORING almost 2 years ago - at 11/21/2024 09:18PM

We have started seeing recovery for Verify (2FA) traffic to China. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.

MONITORING almost 2 years ago - at 11/20/2024 09:24PM

We have started seeing recovery for Verify (2FA) traffic to China. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.

MONITORING almost 2 years ago - at 11/20/2024 07:28PM

We have started seeing recovery for Verify (2FA) traffic to China. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING almost 2 years ago - at 11/20/2024 06:56PM

We have started seeing recovery for Verify (2FA) traffic to China. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED almost 2 years ago - at 11/18/2024 04:15PM

Our engineers have identified the issue causing problems with Verify (2FA) traffic to China and are working to deploy a fix. We will provide another update on November 20th, at 11 AM Pacific time or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 11/17/2024 05:33PM

We are still experiencing issues with Verify (2FA) traffic to China. Our engineers continue to work to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 11/16/2024 05:33PM

We keep experiencing issues with Verify (2FA) traffic to China. Our engineers continue to work to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 11/15/2024 05:27PM

We continue to experience issues with Verify (2FA) traffic to China. Our engineers continue to work to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 11/14/2024 05:38PM

We still continue to experience issues with Verify (2FA) traffic to China. Our engineers are still working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 11/13/2024 05:37PM

We still continue to experience issues with Verify (2FA) traffic to China. Our engineers are still working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 11/12/2024 05:43PM

We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 11/10/2024 05:46PM

We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 11/09/2024 05:48PM

We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 11/08/2024 01:46PM

We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 11/07/2024 10:04PM

We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 11/07/2024 01:52PM

We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 11/07/2024 09:57AM

We continue to experience China customers unable to receive 2FA OTP into Twilio Console. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 11/07/2024 02:27AM

We continue to experience China customers unable to receive 2FA OTP into Twilio Console. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.