Outage in Twilio

Issues With Verify (2FA) Traffic to China

Minor
November 07, 2024 - Started 15 days ago
Official incident page

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Outage Details

We continue to experience China customers unable to receive 2FA OTP into Twilio Console. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Components affected
Twilio Verify Twilio Authy 2FA
Latest Updates ( sorted recent to last )
MONITORING about 24 hours ago - at 11/20/2024 09:24PM

We have started seeing recovery for Verify (2FA) traffic to China. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.

MONITORING 1 day ago - at 11/20/2024 07:28PM

We have started seeing recovery for Verify (2FA) traffic to China. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 1 day ago - at 11/20/2024 06:56PM

We have started seeing recovery for Verify (2FA) traffic to China. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED 3 days ago - at 11/18/2024 04:15PM

Our engineers have identified the issue causing problems with Verify (2FA) traffic to China and are working to deploy a fix. We will provide another update on November 20th, at 11 AM Pacific time or as soon as more information becomes available.

INVESTIGATING 4 days ago - at 11/17/2024 05:33PM

We are still experiencing issues with Verify (2FA) traffic to China. Our engineers continue to work to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 5 days ago - at 11/16/2024 05:33PM

We keep experiencing issues with Verify (2FA) traffic to China. Our engineers continue to work to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 6 days ago - at 11/15/2024 05:27PM

We continue to experience issues with Verify (2FA) traffic to China. Our engineers continue to work to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 7 days ago - at 11/14/2024 05:38PM

We still continue to experience issues with Verify (2FA) traffic to China. Our engineers are still working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 8 days ago - at 11/13/2024 05:37PM

We still continue to experience issues with Verify (2FA) traffic to China. Our engineers are still working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 9 days ago - at 11/12/2024 05:43PM

We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 11 days ago - at 11/10/2024 05:46PM

We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 12 days ago - at 11/09/2024 05:48PM

We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 13 days ago - at 11/08/2024 01:46PM

We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 14 days ago - at 11/07/2024 10:04PM

We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 14 days ago - at 11/07/2024 01:52PM

We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 14 days ago - at 11/07/2024 09:57AM

We continue to experience China customers unable to receive 2FA OTP into Twilio Console. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 15 days ago - at 11/07/2024 02:27AM

We continue to experience China customers unable to receive 2FA OTP into Twilio Console. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

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