Outage in Twilio

High Latencies Observed for Messaging Insights Dashboard for Several Customers

Resolved Minor
November 29, 2024 - Started 23 days ago - Lasted 3 days
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with high latencies for insights dictionary load. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Messaging Insights
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 12/03/2024 12:09AM

High latencies for loading insights dashboards has been resolved and Messaging Insights Dashboard is operating normally at this time.

MONITORING 22 days ago - at 11/30/2024 02:28AM

We are observing recovery in high latencies for loading insights dashboards. We will continue monitoring the service to ensure a full recovery. We will provide another update by next Monday Dec/2 at 15:51 PST.

INVESTIGATING 23 days ago - at 11/30/2024 12:51AM

We continue investigating high latencies for loading insights dashboards. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 23 days ago - at 11/29/2024 11:51PM

We are investigating high latencies for loading insights dashboards. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 23 days ago - at 11/29/2024 11:37PM

Our monitoring systems have detected a potential issue with high latencies for insights dictionary load. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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