Outage in Twilio

Help Center AI Assistance is Down

Resolved Major
December 11, 2024 - Started about 2 months ago - Lasted about 6 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue when creating support tickets in our Support Center. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Customer Support Center
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/12/2024 05:29AM

The issue affecting OpenAI has been resolved, and the service is functioning normally at this time.

MONITORING about 2 months ago - at 12/12/2024 04:29AM

We are observing recovery in OpenAI issue. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.

MONITORING about 2 months ago - at 12/12/2024 03:54AM

We are observing recovery in OpenAI issue. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 12/12/2024 02:55AM

Our monitoring systems have detected a potential issue when creating support tickets in our Support Center. Our engineering team has been alerted and is actively investigating. This is related to an OpenAI issue experienced globally. We will provide more updates in 4 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 12/12/2024 12:55AM

Our monitoring systems have detected a potential issue when creating support tickets in our Support Center. Our engineering team has been alerted and is actively investigating. This is related to an OpenAI issue experienced globally. We will provide more updates in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 12/11/2024 11:58PM

Our monitoring systems have detected a potential issue when creating support tickets in our Support Center. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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