Outage in Twilio

Call Quality Issue to a Subset of Twilio's Numbers in Colombia

Resolved Minor
December 16, 2024 - Started 17 days ago - Lasted about 9 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with call quality issue to a subset of Twilio's numbers in Colombia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Voice, Latin America
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 12/17/2024 01:41AM

Call quality to a subset of Twilio's numbers in Colombia has been resolved and is operating normally at this time.

MONITORING 16 days ago - at 12/16/2024 11:48PM

Call quality to a subset of Twilio's numbers in Colombia is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

MONITORING 16 days ago - at 12/16/2024 09:48PM

Call quality to a subset of Twilio's numbers in Colombia is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

MONITORING 16 days ago - at 12/16/2024 07:56PM

Call quality to a subset of Twilio's numbers in Colombia is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 16 days ago - at 12/16/2024 06:06PM

We are investigating a call quality issue to a subset of Twilio's numbers in Colombia. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 17 days ago - at 12/16/2024 05:24PM

Our engineers have identified the issue with call quality issue to a subset of Twilio's numbers in Colombia. We are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 17 days ago - at 12/16/2024 05:09PM

Our monitoring systems have detected a potential issue with call quality issue to a subset of Twilio's numbers in Colombia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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