Outage in Twilio

SMS Delivery Delays to Shelcomm in United States of America

Resolved Minor
February 05, 2025 - Started about 4 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Shelcomm in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Toll-Free, North America Twilio SMS Short Code, North America
Latest Updates ( sorted recent to last )
RESOLVED 5 minutes ago - at 02/05/2025 10:47PM

We are no longer experiencing SMS delivery delays when sending messages to Shelcomm in United States of America. This incident has been resolved.

MONITORING about 2 hours ago - at 02/05/2025 09:00PM

We continue to observe recovery in SMS Delivery Delays to Shelcomm in United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 4 hours ago - at 02/05/2025 07:01PM

We are observing recovery in SMS Delivery Delays to Shelcomm in United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 4 hours ago - at 02/05/2025 06:30PM

We are experiencing SMS delivery delays when sending messages to Shelcomm in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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