Outage in Twilio

SMS Delivery Delays to Airtel for Multiple Destination

Resolved Minor
February 05, 2025 - Started about 11 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

We've become aware of a potential issue with SMS Delivery to Airtel for Multiple Destination. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information. Destination Chad Congo (Democratic Republic) Gabon India Kenya
Components affected
Twilio SMS, APAC
Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 02/05/2025 12:03PM

We are no longer experiencing SMS delivery delays when sending messages to Airtel for Multiple Destinations. This incident has been resolved.

MONITORING about 10 hours ago - at 02/05/2025 10:03AM

We are observing recovery in SMS delivery delays to Airtel for Multiple Destinations. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 02/05/2025 09:13AM

We are experiencing SMS delivery delays when sending messages to SMS Delivery to Airtel for Multiple Destination. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Destination Affected: (Malawi | Bangladesh | Chad | India | Sudan | Kenya | Tanzania | Madagascar| Niger | Nabon | Sri Lanka | Togo)

INVESTIGATING about 11 hours ago - at 02/05/2025 08:54AM

We've become aware of a potential issue with SMS Delivery to Airtel for Multiple Destination. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Destination
Chad
Congo (Democratic Republic)
Gabon
India
Kenya

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