Outage in Twilio

Messaging insights may report inaccurate data for scheduled messages.

Resolved Minor
January 01, 2025 - Started 3 days ago - Lasted about 9 hours
Official incident page

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Outage Details

Our monitoring systems have identified a potential issue where Messaging Insights is not returning data for scheduled messages. Please rest assured that our engineering team has been alerted and is actively investigating the matter. We will update as soon as we have more information.
Components affected
Twilio Messaging Insights
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 01/01/2025 03:30PM

Issue on Messaging Insights not returning data for scheduled messages has been resolved and Message Insights is operating normally at this time.

MONITORING 3 days ago - at 01/01/2025 01:00PM

Our engineers are currently investigating the customer impact of a retroactive issue with Messaging Insights not returning data for scheduled messages. We will follow up and provide customer impact details within 8 hours or as soon as more information becomes available.

MONITORING 3 days ago - at 01/01/2025 08:47AM

Our engineers are currently investigating the customer impact of a retroactive issue with Messaging Insights not returning data for scheduled messages. We will follow up and provide customer impact details within 4 hours or as soon as more information becomes available.

MONITORING 3 days ago - at 01/01/2025 06:46AM

Our engineers are currently investigating the customer impact of a retroactive issue with Messaging Insights not returning data for scheduled messages. We will follow up and provide customer impact details within 2 hours.

INVESTIGATING 3 days ago - at 01/01/2025 06:20AM

Our monitoring systems have identified a potential issue where Messaging Insights is not returning data for scheduled messages. Please rest assured that our engineering team has been alerted and is actively investigating the matter. We will update as soon as we have more information.

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