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Outage in Twilio

SMS Delivery Delays to TIM Network in Brazil

Resolved Minor
January 13, 2025 - Started about 1 year ago - Lasted about 15 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/14/2025 05:05AM

We are no longer experiencing SMS delivery delays when sending messages to TIM network in Brazil. This incident has been resolved.

MONITORING about 1 year ago - at 01/14/2025 03:03AM

We are observing recovery in SMS delivery delays when sending messages to TIM network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 01/13/2025 11:02PM

We are still experiencing SMS delivery delays when sending messages to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 01/13/2025 09:29PM

We are still experiencing SMS delivery delays when sending messages to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 01/13/2025 05:28PM

We are still experiencing SMS delivery delays when sending messages to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 01/13/2025 03:29PM

We continue experiencing SMS delivery delays when sending messages to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 01/13/2025 02:28PM

We are experiencing SMS delivery delays when sending messages to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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