Outage in Twilio

Conference Insights API Returns 5xx for Conferences in US2 Region

Resolved Minor
January 13, 2025 - Started about 1 month ago - Lasted about 18 hours
Official incident page

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Outage Details

Customers using Conference Insights API are seeing 5xx only for conferences created in the us2 region. We have identified the issue and working on the fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Conference
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/14/2025 04:52PM

Incident impacting Conference Insights API for conferences created in the US2 region has been resolved and service is operating normally at this time.

MONITORING about 1 month ago - at 01/14/2025 04:21PM

Conference Insights API for conferences created in the US2 region is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 01/14/2025 12:08PM

Our engineers continue to work on the identified issue which is causing 5xx responses affecting the Conference Insights API for conferences created in the US2 region despite the previous fix being implemented. We expect to provide an update in the next 8 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 01/14/2025 08:24AM

Our engineers continue to work on the identified issue which is causing 5xx responses affecting the Conference Insights API for conferences created in the US2 region despite the previous fix being implemented. We expect to provide an update in the next 4 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 01/14/2025 06:35AM

Our engineers continue to work on the identified issue which is causing 5xx responses affecting the Conference Insights API for conferences created in the US2 region despite the previous fix being implemented. We expect to provide an update in the next 2 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 01/14/2025 04:22AM

Our engineers have once again identified the issue which is causing 5xx responses affecting the Conference Insights API for conferences created in the US2 region despite the previous fix being implemented. Our engineers continue to work on the issue. We expect to provide an update in the next 1 hour or as soon as more information becomes available.

MONITORING about 1 month ago - at 01/14/2025 02:17AM

A fix for the issue has been deployed and we will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 01/14/2025 12:58AM

Our engineers have identified the issue which is causing 5xx responses affecting the Conference Insights API for conferences created in the US2 region and are still working to deploy a fix. We expect to provide an update in the next 4 Hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 01/13/2025 11:56PM

Our engineers have identified the issue which is causing 5xx responses affecting the Conference Insights API for conferences created in the US2 region and are working to deploy a fix. We expect to provide an update in the next 2 Hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 01/13/2025 10:57PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 01/13/2025 10:56PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 01/13/2025 10:48PM

Customers using Conference Insights API are seeing 5xx only for conferences created in the us2 region. We have identified the issue and working on the fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

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