Outage in Twilio

Call Failures From Subscribers to Jamaica Twilio Phone Numbers

Resolved Minor
January 17, 2025 - Started 20 days ago - Lasted about 7 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with call failures from subscribers to Twilio phone numbers in Jamaica. Our engineering team has been alerted and is actively investigating the matter. We will provide updates as soon as more information becomes available.
Components affected
Twilio Voice, Latin America
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 01/17/2025 09:27PM

The issue affecting calls to Twilio Jamaica phone numbers has been resolved, and the service is functioning normally at this time.

MONITORING 19 days ago - at 01/17/2025 08:48PM

We have started seeing recovery for calls to Twilio Twilio Jamaica phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 20 days ago - at 01/17/2025 05:48PM

We are still observing call failures to Twilio Jamaica phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 20 days ago - at 01/17/2025 03:57PM

We are still observing call failures to Twilio Jamaica phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 20 days ago - at 01/17/2025 03:01PM

We are observing call failures to Twilio Jamaica phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 20 days ago - at 01/17/2025 02:54PM

Our monitoring systems have detected a potential issue with call failures from subscribers to Twilio phone numbers in Jamaica. Our engineering team has been alerted and is actively investigating the matter. We will provide updates as soon as more information becomes available.

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