Outage in Twilio

SMS Delivery Failures on Multiple Messaging Providers

Resolved Minor
January 19, 2025 - Started 7 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are experiencing SMS delivery failures on multiple SN Messaging Provider Bind Failover and Queuing Issue. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in one hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America Twilio SMS, Europe Twilio SMS, APAC
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 01/20/2025 06:35AM

We are no longer experiencing SMS delivery failures on Multiple Messaging Providers. This incident has been resolved.

MONITORING 7 months ago - at 01/20/2025 04:35AM

We are observing successful SMS delivery on Multiple Messaging Providers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 01/20/2025 03:22AM

We are experiencing SMS delivery failures on multiple SN Messaging Provider Bind Failover and Queuing Issue. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in two hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 01/20/2025 02:44AM

We are experiencing SMS delivery failures on multiple SN Messaging Provider Bind Failover and Queuing Issue. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in one hour or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 01/20/2025 02:22AM

We are experiencing SMS delivery failures on multiple SN Messaging Provider Bind Failover and Queuing Issue. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in one hour or as soon as more information becomes available.

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