Outage in Twilio

Issue Retrieving Video Recordings and Compositions

Resolved Minor
February 13, 2025 - Started 9 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with receiving a 5xx response when retrieving video recordings and compositions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 02/13/2025 11:23PM

The issue with retrieving Twilio Programmable Video video recordings and compositions has been resolved is operating normally at this time.

MONITORING 9 days ago - at 02/13/2025 10:49PM

Retrieving Twilio Programmable Video video recordings and compositions are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 9 days ago - at 02/13/2025 10:13PM

We continue to experience a service issue with Twilio Programmable Video when retrieving video recordings and compositions. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 9 days ago - at 02/13/2025 08:42PM

We are investigating a service issue with Twilio Programmable Video when retrieving video recordings and compositions. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 9 days ago - at 02/13/2025 08:31PM

Our monitoring systems have detected a potential issue with receiving a 5xx response when retrieving video recordings and compositions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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