Outage in Twilio

Email Notifications Not Being Sent When a Phone Number was Ported Away From Twilio

Resolved Minor
February 13, 2025 - Started about 2 months ago - Lasted about 7 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with email notifications not being sent when a phone number has been ported away. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio PHONE NUMBERS
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/14/2025 03:50AM

The issue has been resolved and

Email notifications not being sent when a phone number has been ported away from Twilio has been resolved and Email notifications is operating normally at this time.

MONITORING about 2 months ago - at 02/14/2025 01:50AM

Email notifications are now being sent when a phone number has been ported away from Twilio, operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/13/2025 11:11PM

We continue to experience an issue with email notifications not being sent when a phone number has been ported away from Twilio. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 2 hour or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/13/2025 10:04PM

We are investigating a service interruption with email notifications not being sent when a phone number has been ported away from Twilio. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/13/2025 09:19PM

Our monitoring systems have detected a potential issue with email notifications not being sent when a phone number has been ported away. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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