Outage in Twilio

On Call Engineers are Investigating an issue with 5XX responses with Flex Notification Platform

Resolved Minor
February 19, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Flex Notification Platform. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Flex Application Platform
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 02/19/2025 09:27PM

On February 19th, from approximately 9:00 AM to 9:10 AM and 12:00 PM to 12:26 PM PST, we experienced issues with Flex and Task Router. Customers may have noticed increased latency as well as Agents having issues accepting or interacting with Tasks and Invites. This issue has been mitigated.

INVESTIGATING 3 days ago - at 02/19/2025 08:35PM

Our monitoring systems have detected a potential issue with Flex Notification Platform. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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