Outage in Twilio

On call engineers are investigating an issue with support assistants

Resolved Minor
February 26, 2025 - Started 14 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Twilio support assistants. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Customer Support Center
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 02/26/2025 06:36PM

This issue has been resolved and support assistants are operating normally at this time.

MONITORING 14 days ago - at 02/26/2025 04:35PM

Twilio support assistants are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 14 days ago - at 02/26/2025 04:07PM

Our monitoring systems have detected a potential issue with Twilio support assistants. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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