Outage in Twilio

Call Failures from Canadian Network Subscribers to a susbset of Twilio's Toll Free Numbers

Resolved Minor
March 10, 2025 - Started 24 days ago - Lasted about 7 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio PSTN
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 03/11/2025 01:09AM

We are no longer experiencing call failures to a subset of Twilio's Toll Free numbers from Canadian Network Subscribers. This incident has been resolved.

MONITORING 23 days ago - at 03/10/2025 11:16PM

We are observing recovery in call failures to a subset of Twilio's Toll Free numbers from Canadian Network Subscribers. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 23 days ago - at 03/10/2025 09:58PM

We continue to observe call failures to a subset of Twilio's Toll Free numbers from Canadian Network Subscribers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 23 days ago - at 03/10/2025 07:58PM

We are observing call failures to a subset of Twilio's Toll Free numbers from Canadian Network Subscribers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 23 days ago - at 03/10/2025 06:58PM

We are observing call failures to Twilio CA Toll Free phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 24 days ago - at 03/10/2025 06:24PM

Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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