Outage in Twilio

Callback Failures That Are Affecting Voice Calls and Video Customer

Resolved Minor
March 11, 2025 - Started 22 days ago - Lasted about 2 hours
Official incident page

Need to monitor Twilio outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Twilio, and never miss an outage again.
Start Free Trial

Outage Details

Programmable Voice and Video customers are seeing an elevated level of 500 errors in status-callbacks. Twilio Engineers are investigating the problem. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio PROXY Twilio Client Web
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 03/11/2025 08:46AM

We are no longer seeing service degradation with Voice and Video. The incident has been resolved.

MONITORING 22 days ago - at 03/11/2025 06:44AM

Twilio Engineering has isolated the problem which caused a service degradation with Voice and Video. Twilio engineers are seeing improvement and will monitor for full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 22 days ago - at 03/11/2025 06:21AM

Programmable Voice and Video customers are seeing an elevated level of 500 errors in status-callbacks. Twilio Engineers are investigating the problem. We expect to provide another update in 1 hour or as soon as more information becomes available.

Get notified immediately when third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3907 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook