Outage in Twilio

Callback Failures That Are Affecting Voice Calls and Video Customer

Resolved Minor
March 11, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Programmable Voice and Video customers are seeing an elevated level of 500 errors in status-callbacks. Twilio Engineers are investigating the problem. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio PROXY Twilio Client Web
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/11/2025 08:46AM

We are no longer seeing service degradation with Voice and Video. The incident has been resolved.

MONITORING about 2 months ago - at 03/11/2025 06:44AM

Twilio Engineering has isolated the problem which caused a service degradation with Voice and Video. Twilio engineers are seeing improvement and will monitor for full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 03/11/2025 06:21AM

Programmable Voice and Video customers are seeing an elevated level of 500 errors in status-callbacks. Twilio Engineers are investigating the problem. We expect to provide another update in 1 hour or as soon as more information becomes available.

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