Outage in Twilio

Customer Accounts Created With Incorrect Billing Countries

Resolved Minor
March 11, 2025 - Started 1 day ago - Lasted about 8 hours
Official incident page

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Outage Details

We are experiencing an issue where customer accounts may be created and/or associated with incorrect billing countries. Our engineers are actively working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Billing
Latest Updates ( sorted recent to last )
RESOLVED about 24 hours ago - at 03/12/2025 01:08AM

We are now operating normally where customer accounts will be created and/or associated with the correct billing country at this time.

MONITORING 1 day ago - at 03/12/2025 12:39AM

We are now operating normally where customer accounts will be created and/or associated with the correct billing country. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED 1 day ago - at 03/11/2025 08:27PM

Our engineers have identified the issue where customer accounts may be created and/or associated with incorrect billing countries. Our engineers are actively working on deploying a fix.

We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 03/11/2025 08:23PM

We continue to experience an issue where customer accounts may be created and/or associated with incorrect billing countries. Our engineers are actively working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 03/11/2025 06:23PM

We are experiencing an issue where customer accounts may be created and/or associated with incorrect billing countries. Our engineers are actively working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 03/11/2025 05:33PM

We are experiencing an issue where customer accounts may be created and/or associated with incorrect billing countries. Our engineers are actively working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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