Outage in Twilio

SMS Delivery Delays to AWN/AIS Networks in Thailand

Resolved Minor
March 16, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to AWN/AIS Networks in Thailand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, APAC
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/16/2025 02:55PM

During investigation by our engineers, message delivery to the AWN/AIS Networks in Thailand is confirmed to be operating as expected due to the routing of international long code numbers to numeric Sender IDs required. Pre-registration of Alphanumeric Sender ID is suggested to optimize delivery. This incident has been resolved.

INVESTIGATING about 2 months ago - at 03/16/2025 02:39PM

We continue to experience SMS delivery delays when sending messages to AWN/AIS Networks in Thailand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 03/16/2025 01:39PM

We are experiencing SMS delivery delays when sending messages to AWN/AIS Networks in Thailand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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