Outage in Twilio

Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers

Resolved Minor
May 09, 2025 - Started about 11 hours ago - Lasted about 5 hours
Official incident page

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Outage Details

We are observing Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
Components affected
Twilio Voice, North America
Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 05/09/2025 10:50PM

The issue affecting Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers has been resolved, and the service is functioning normally at this time.

MONITORING about 8 hours ago - at 05/09/2025 08:51PM

We continue to see recovery for inbound Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 10 hours ago - at 05/09/2025 07:00PM

We have started seeing recovery for inbound Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 05/09/2025 06:17PM

We are observing Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 05/09/2025 06:04PM

We are observing Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

IDENTIFIED about 11 hours ago - at 05/09/2025 05:59PM

We are observing Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.

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