Outage in Twilio

Call Quality Issue to a Subset of Twilio Phone Numbers in UK

Resolved Minor
March 19, 2025 - Started 15 days ago - Lasted 1 day
Official incident page

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Outage Details

We are observing call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Europe
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 03/21/2025 04:12AM

We are no longer seeing the call quality issues to a subset of Twilio phone numbers in UK. This incident has been resolved.

MONITORING 13 days ago - at 03/21/2025 02:24AM

We have observed a recovery from the call quality issues to a subset of Twilio phone numbers in UK. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 13 days ago - at 03/20/2025 06:45PM

We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 14 days ago - at 03/20/2025 02:48AM

We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 14 days ago - at 03/19/2025 06:53PM

We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 15 days ago - at 03/19/2025 03:12PM

We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 15 days ago - at 03/19/2025 01:26PM

We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 15 days ago - at 03/19/2025 12:28PM

We are observing call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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