Outage in Twilio

Intermittent Programmable Voice Outages Impacting Calls and Flex

Resolved Minor
March 31, 2025 - Started 1 day ago - Lasted about 15 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue multiple tcbt and e2e tests failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED about 23 hours ago - at 04/01/2025 06:31AM

Flex and Programmable Voice is operating normally at this time.

MONITORING 1 day ago - at 04/01/2025 05:15AM

Flex and Programmable Voice continues to operate normally. We will continue to monitor for system stability. We will provide another update in 4 hours or as soon as further information becomes available.

MONITORING 1 day ago - at 04/01/2025 12:51AM

Flex and Programmable Voice continues to operate normally. We will continue to monitor for system stability. We will provide another update at approximately 10:15 PM Pacific Time.

MONITORING 1 day ago - at 03/31/2025 08:54PM

Flex and Programmable Voice continues to operate normally. We will continue to monitor for system stability. We will provide another update in 4 hours or as soon as further information becomes available.

MONITORING 1 day ago - at 03/31/2025 06:54PM

Flex and Programmable Voice continue to operate normally. We will continue to monitor for system stability. We will provide another update in 2 hours or as soon as more information is available.

MONITORING 1 day ago - at 03/31/2025 06:24PM

Flex and Programmable Voice are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED 1 day ago - at 03/31/2025 05:35PM

Twilio continues scaling up systems and deploying new hosts in order to ease customer issues. Customers may still see issues with Flex and Programmable Voice. We will update in 2 hours or as soon as more information becomes available.

IDENTIFIED 1 day ago - at 03/31/2025 04:55PM

Twilio continues scaling up systems and deploying new hosts in order to ease customer issues. Customers may still see issues with Flex and Programmable Voice. We will update in 1 hour or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 03/31/2025 04:47PM

Twilio continues scaling up systems and deploying new hosts in order to ease customer issues. Customers may still see issues with Flex and Programmable Voice. We will update in 1 hour or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 03/31/2025 04:47PM

Twilio has Identified the issue and is scaling up systems and deployed new hosts in order to ease customer issues. Customers may still see issues with Flex and Programmable Voice. We will update in 30 mins or as soon as we have more information.

INVESTIGATING 1 day ago - at 03/31/2025 04:36PM

Twilio is aware of an issue impacting Flex and Programmable Voice. We have assembled triage teams and are investigating. Customers will experience issues with Flex and Programmable Voice.

INVESTIGATING 1 day ago - at 03/31/2025 03:57PM

Our monitoring systems have detected a potential issue multiple tcbt and e2e tests failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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