Outage in Twilio

SMS Delivery Reports Delays to Claro Network in Brazil

Resolved Minor
April 01, 2025 - Started 1 day ago - Lasted about 13 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED about 22 hours ago - at 04/02/2025 07:40AM

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil. This incident has been resolved.

MONITORING about 24 hours ago - at 04/02/2025 05:47AM

We are observing recovery in SMS delivery reports delays when sending messages to Claro Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 04/02/2025 01:31AM

We are still experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 04/01/2025 09:31PM

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 04/01/2025 07:31PM

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 04/01/2025 06:34PM

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 04/01/2025 06:34PM

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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