Outage in Twilio

Voice Transcriptions Delayed

Resolved Minor
April 03, 2025 - Started about 20 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with VoiceBase transcriptions. Customers might see some delays in Voice transcriptions, which we are currently investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Recording Transcriptions
Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 04/03/2025 04:06PM

We are no longer experiencing issues delays in VoiceBase transcriptions. This incident has been resolved.

MONITORING about 19 hours ago - at 04/03/2025 02:44PM

We are observing recovery in a potential issue with VoiceBase transcriptions. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 20 hours ago - at 04/03/2025 02:12PM

Our engineers have identified the issue VoiceBase transcriptions issues and are working to deploy a fix. Customers might see some delays in Voice transcriptions, which we are currently investigating. We expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 20 hours ago - at 04/03/2025 01:48PM

Our monitoring systems have detected a potential issue with VoiceBase transcriptions. Customers might see some delays in Voice transcriptions, which we are currently investigating. We will provide another update in 1 hour or as soon as more information becomes available.

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